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Return Policy

Not sure of the colors? Or the size you need?

Try before you buy
A vast majority of our rugs are offered in sample sizes so you can touch and feel the product before ordering the larger size. If the sample is unavailable we encourage you to order the smallest size (usually a 2' x 3'). The smaller size will help you decide whether or not you have the correct colors before you invest in the larger size rug. We just ask you to narrow your sampling to no more than two to three. Once you've made a decision, you can return the sample or small area rug and order the correct size, and Rug Goddess will credit the price of the sample towards the larger size rug. This is a unique benefit for Rug Goddess shoppers. However we do find a lot of our clients will end up keeping the smaller rug for another area such as a kitchen sink area or bath, or simply to have a swatch to transport easily for color. But if you prefer to return the small sample, just let us know within 15 days and we'll send you return shipping instructions. Return shipping for a 2' x 3' will typically average $10-$25, versus $125-$250 or more for anything over 8 ft. wide.

Some items may ship directly from the manufacturer within 5-7 days. If you need quick ship please contact us for a quote we would be happy to do accomidate for an additional upcharge. Typically, you can expect your rug to arrive within 7 to 14 business days, unless it falls on a holiday then please allow extra time. If, for some reason, your order is delayed, we will let you know via e-mail, then monitor your order until it's delivered to you. Keep in mind over-sized shipments (over 8 ft. 1 in. & wider) are considered too large for UPS or FedEx and will ship via truck line therefore may take extra time.

If your order doesn't meet your expectations for any reason, return it for a full refund within 15 days of receiving. We do not have re-stocking fees or hidden charges. If you need to return, you are only responsible for the return shipping expense, unless the product is clearly defective and brought to our attention within 15 days. To return simply contact the Tampa studio at 1-800-481-1572 and let us know why you want to return it and we will provide you a return authorization number to ship back your merchandise. Make sure to include all original packaging w/labels when returning. Once your rug has been received back we will issue a refund of your purchase price less the shipping. Refunds will be issued within 5-7 days of the merchandise being received.

Note: We will refuse any return if….

            • It has been damaged or soiled
            • It has been shipped after 15 days of receipt.

NOTE: Personalized, custom made, over-sized rugs (8 ft. 1 in. & wider), and or sale/clearance rugs are not returnable unless there is a defect in which of course we will happy to provide you with a replacement of the rug you ordered or if the rug is no longer available then something similar in value.