Rug Goddess Customer Reviews

"The Rug Goddess is the best! She goes out of her way to find exactly what fits your style and décor."

“I am happy to report that we have the most beautiful rug in existence and that it makes our room complete. Nothing else would have worked as well, and Janice Wells, our Rug Goddess, was totally responsible for that. Over the past few years... yes, years, my husband and I have totally remodeled our home. Of all the custom work that entailed, the one job that went superbly was the one job that shouldn't have. We ordered a custom rug. It had to be made in China. It had to complement 2 circular rugs that we already had. It had to be 14ft. x 25 ft. We had to send one of the existing rugs to China with the order. Although it was an investment in our home that we really wanted to make, no reasonable person would have expected that this project would turn out well. I am happy to report that we have the most beautiful rug in existence and that it makes our room complete. Nothing else would have worked as well, and Janice Wells, our Rug Goddess, was totally responsible for that. Once we gave Janice the approval to begin, she took it upon herself that it was her mission in life that we would love our rug. The result is that we love our rug and we will never regret the investment that we made.”

“Janice did a superb job of coordinating our customized floor coverings with our furniture. We've had many compliments on how great everything looks.”

“Terrific customer service still exists! Janice’s patient attention to detail and provision of honest product information allowed our home to be transformed. Rug Goddess honed in on our preferences and provided ample options, competitive pricing, and as-promised execution.”

“We had a new house with a new hearth room space and larger front entry. Janice not only helped us identify how we would use the spaces, but she found rugs of all styles for us to select from. Janice has a wonderful eye for color, space, and design, which reflects exceptionally well in her rug choices for us.”

"Can't say enough about how you have helped me over the past years. No matter what I have asked for, no matter how wacky, you have been able to read my mind and deliver exactly what I was thinking of. Looking forward to doing more business in the future. Thanks for everything."

"We needed two rugs for one area. The Rug Goddess found us a contemporary 8 x 10 rug, and fabricated a rug for the television area and with the remaining 2 x 8 created a custom runner for in front of the sink area. My husband loved the cushion in front of the sink. Huge success! We will be back!"

"Just wanted to let you know that the Jaunty rug arrived late this afternoon. We absolutely love it! It was wrapped well, arrived undamaged, and totally transforms our family room. Thank you for your help, and when we get ready to locate a rug for the dining area and another as a runner for the family room, I'll be sure to contact you. Therefore, please keep your eyes open for rugs that you think might coordinate nicely. Thanks so much, Janice!"

"I worked with Janice a couple of years ago and purchased several rugs from her upon moving into our new home. She made the selection job very easy with her ideas and trips to the house with samples of rugs. I would recommend her anytime!!!"

"Janice is a consummate professional with a gregarious personality. After discussing your needs and lifestyle, she will consider your furnishings and accent pieces to pull together a total concept that fits perfectly. Her design ideas are spot on. Her access to inventories outside the box/department store venues will ensure you have a one-of-a-kind showplace. We can highly recommend her service!"

"We had been searching for a very specific size and color of Oriental rug for our newly decorated living room. We were about to give up and settle for a rug that wasn’t quite the size or colors we wanted. Then, I found Janice, “The Rug Goddess”; she found exactly what we were looking for and saved us some money too."

"The Rug Goddess made my redecorating process so easy! Not only was she an expert in design ideas but she knew exactly how to get the job done, keeping in touch with me every step of the way." 

"My husband Martin said he is happy with the rug and that it looks great! I’m glad we got more of your business cards so we can recommend you to others! Take care & thank you for all your help."

"We cannot thank the Rug Goddess enough! Our Plaza condominium called for a non-standard-sized rug, and after searching everywhere, we luckily found Janice (the Rug Goddess) to help us out. Not only did she come to our home to give us a personal consultation regarding the size we needed, but her eye for design was also extremely helpful in picking out the style. Her attention to detail, customer service and expertise were second to none and we could not have been happier with how everything turned. The rug totally transformed the room and gave it the look we were hoping for. We will certainly be calling the Rug Goddess the next time we are in the market for a rug without giving it a second thought! Thank you, Janice!!!"

“Thank you, Janice. It did, indeed, arrive today. And it looks great! Thanks for your help and persistence!”

"JANICE, I LOVE THE ENTRY RUG. IT LOOKS GREAT! YOU HAVE DONE A WONDERFUL JOB. HOPE WE CAN FIND A RUG FOR THE FAMILY ROOM THAT I LOVE AS MUCH AS THE ONE IN THE LIVING ROOM."

“Janice has such an amazing eye for design; she took my limited ideas and turned my home into a warm, inviting, and much more beautiful environment. When I walk into my home now, I feel like a “Goddess as well. Thanks so much, Janice; I look forward to many rooms to come."

“Janice, the rug was delivered a little while ago, and we love it! My wife likes the rug so much that she wants to go ahead and order the runner. We will go ahead and order the rug this afternoon. Thanks again for all your help. You have been great throughout this whole process! Patrick”

“Thank you! I will definitely be back to you when I need another rug! Mary Lindsay”

“Janice, thank you for the updates. Amazingly, it's uncommon for online merchants to keep their customers informed like you do, which is a testament to your apparently high customer service standards. I was pleasantly surprised to find out that the company I bought a rug from online is in Kansas City, as I too am from Kansas City!! It's a shame we didn't need rugs when we were there; I would have had you do the whole place!! Be assured that any other rug needs in the future will be taken care of by you, and I will be sure to tell anyone I run into looking for quality rugs and great customer service that they should give you the business…~ Joe Sims”

“Been meaning to get back to you to say...I love the rugs! Soft, perfect size, colorful, modern. Here's some pics. Thanks for your great service. Danielle Thienel ”

“Hi Janice, Thank you for doing such a great job keeping me informed of the order status. I will definitely recommend Rug Goddess to everyone! Christine”

“Janice, I want to let you know we finally got our rug in place and it is absolutely fabulous!!! I want to thank you for the excellent customer service you provided and for making my rug buying experience a true pleasure!!! I look forward to shopping with you in the future and will recommend you to everyone! Please feel free to post this on your website...if you would like. I want anyone visiting your site to know what a great person and company they will be shopping with! Wishing you all the best! Thank you again for everything! Sincerely, Amy A. Glasser”

“We love our rug - it will be perfect with my African mud cloth! Thanks, Dottie Ertel ”

“Very pleased with the rug. Looks really good!”

“Finally, I am back in my residence in Colorado, and I love my rug! Beautiful quality for the price. Thanks for the excellent service. Linda Shoemaker”

“Thanks so much, Janice! The rug is beautiful, and delivery was outstanding. If you ever need a recommendation, I am happy to provide. Thanks so much for everything!”

“Thanks, Janice!! We received our rug yesterday!! I want to surprise my husband and sneak it up to our lake house where it will go! I'm hiding it in the upstairs bedroom!! Thank you for your great service and delivery as promised! Julie Deihl ”

“Janice: I just wanted to tell you how much I'm loving the rugs you helped us select. The whole process, from initial phone call to delivery, was a pleasure. As someone who provides custom consulting work myself, I appreciated receiving the level of customer service that you provided. Thank you too for the wine. It was incredibly personal and thoughtful. I'm telling everyone I know about Rug Goddess.”

“Hi Janice, We moved furniture and installed our new rug. It looks great!! Thank you so much for the many times you provided assistance and reassurance during this unexpected process. Cheers! ”

“Janice, It's been really terrific the way you've stayed on top of this. You are the kind of small business person that reinforces my goal of buying from small sellers whenever I can. You are truly "The Rug Goddess"! ”

“"I send everyone to the Rug Goddess for Teebaud pads, other rug pads, as well as rugs themselves. You can't beat the quality of the products and the customer service."

“Thanks, Janice. Got them. They work great! I must say you are one of the most helpful online businesses I have ever encountered."

"Janice, I just received the four rugs. I love all of them! Thanks so much for recommending them all, and you were right.... They do look fine with the large rug. The runner behind the couch that sits near the large rug, so complements it, but like you said--- is not "matchy matchy"!!!! Thanks so much for your help. I will be sure to save your information for further rugs!" Clara

"Janice, your recommendation was correct! I am glad that you helped me pick this unique and beautiful rug. Thank you again, and I look forward to doing business with you in the future. Have a great day!"

"Excellent – thanks so much, Janice. The rugs look terrific! Have a great weekend, and thanks for all of your expert help. Regards, Roger"

"Hi Janice - Thank you for all of your follow-through and responsiveness! It looks great, and we are thrilled with the rug!" 

"Hello, we received the rug; it's absolutely perfect! Our Boys love it. Thank you again for everything. We appreciated the great customer service. Sincerely, The Neal Family"

"Hi Janice, The room is still a work in progress, but I LOVE MY NEW RUG!"

"Thank you so much Janice! You guys did a great job and we are very happy with the product and customer service. I appreciate everything you did for us! I will be sure to give more feedback soon and use your company for future jobs I may need. Thanks again!" 

"Hi Janice, just want to let you know that I received the Nourison rugs and hall runners and they are beautiful! So glad I ordered the sample first to bring with me to NC; it’s a perfect match. Thank you for all your help! Juliana" 

"The custom rug looks fantastic, turned out amazing, nice job!" 

"Janice, got it!!! Thanks so much, the rug is just beautiful. I will recommend you to everyone I know." 

"Hi Janice, the runner arrived and looks great. Perfect for our basement stairwell. Thank you so much for all your help. It will be a few weeks before they install it, and I’ll send you a picture. Thanks again!"

"Thank you for checking in with me about our new Jaunty Rug. Yes, we absolutely love the rug, and it fits perfectly in the room. The FedEx delivery service was great. I appreciated the tracking updates, and the delivery person was very helpful. He checked with me first to see which entrance I would like the rug delivered to. I'll take a few photos this weekend and send them along. I really felt the whole ordering and delivery process was great! Thank you! Lisa" 

"Thank you, got my rug today and have put it down. I love it - it was definitely worth the wait! Sandy" 

 "Just got back from vacation and was able to install my rug. It looks fantastic in the playroom. Thanks again for the smooth transaction. Regards, Nigel ”

"The rug is beautiful! Thank you for making this happen today! I will be a repeat customer! Tracy"

"Hi Janice, I’ve been meaning to message you.....WE LOVE THE RUG!!!!! It really picks up the color of the room and pulls it all together. Thank you again for working with us and going out of your way to deliver. That was above and beyond .... We put the pad down yesterday and sprayed the rug last night. So glad you enjoyed Naples...it would be a terrific location for your business...so much construction. If you ever need a reference, please do not hesitate to call on us."

"Hi Janice, Yes, the rugs were all delivered and look beautiful! Thank you so much for your help and follow-up on getting them."

"My rug arrived and its beautiful!!! Thank you for your great customer service! Kind Regards, Jodi"

"Thank you so much, Janice. Sorry I've been on vacation and just getting back to you. I so appreciate your promptness and updates. I look forward to doing business with you again in the future!"